Better came highly recommended to us and we’ve been pleased with the results so far!
You deserve access to the most experienced debt collectors in the industry. You deserve an agency that will pursue the most effective, ethical debt collection methods on your behalf.
You deserve Better.
We’re a debt collector you can trust
Better Credit Management have been providing debt collection services for over 10 years.
We’re an AICM Service Provider of the Year award-winner and offer industry-leading, technology-driven debt collection services that have achieved remarkable results for thousands of clients.
Whether you need to quickly and effectively recover debt, outsource your accounts receivable, or undertake business credit checks, Better are your one-stop-shop credit management partner.
We’re a leading debt collection provider to iconic Australian brands, multi-nationals, and hundreds of dynamic small businesses. Each client is just as important as the next and all benefit from our ‘Better difference’, our threefold focus on cutting-edge debt collection technology, exceptional customer service and uncompromising professionalism and ethics.
Better debt collection and credit management services
Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.
Outsourced Accounts Receivable
Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.
Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.
Better means transparency
We offer ‘no collect, no fee’ commission-based debt recovery. Here’s our standard 10-step process, which we tailor according to your needs and business circumstances.
Our debt collection process starts with a consultation, where we’ll seek to build an understanding of your brand, standard terms of business and debtor ledger. We’ll then tailor our method and approach accordingly.
You’ll be given access to your online client portal. This portal allows you to load debts quickly and easily. You’ll also be able to track progress and payments, view all correspondence between our debt collectors and debtors, and generate reports.
Utilising best-in-class technology, our debt collectors will make initial contact with a debtor through a multi-channeled approach. Our online, self-serve payment options typically don’t require the debtor to speak to a debt collector, leading to high early recovery rates.
If required, our debt collectors have tools to search for debtors who are unreachable or have moved address. This is a process known as ‘skip tracing’.
If the debtor does not make payment, our debt collectors will firmly but fairly negotiate repayment of a debt within the scope of your instructions. We can put a settlement proposal or alternative payment arrangement to the debtor.
We can also conduct field calls through licensed agents who meet the highest standards of professionalism and ethical practice. These agents will attempt to meet with a debtor and work cooperatively with them on a suitable payment arrangement.
Our customer portal enables debtors to make online payments. This often results in a higher debt recovery rate as, unlike with other debt collection agencies, we aren’t solely reliant upon the debtor making a payment over the phone during business hours.
We collect payments directly into our trust account and remit the payments to you each month together with a detailed summary of payments received.
Our debt collectors review existing arrangements daily to ensure compliance. We also contact any customers who default on arrangements to ensure prompt payment.
In the event a debtor still does not pay, we will recommend other options to you including legal action if appropriate, which we can facilitate.
It’s Better to do the right thing
- Uncompromising professionalism and ethical practice at all times
- Members of the Institute of Mercantile Agents, Australian Institute of Credit Management and ACA International
- Australian Institute of Credit Management Service Provider of the Year
- Strict adherence to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International
Better means leveraging the best technology
When you choose Better as your debt collection agency, you benefit from a powerful online debt management system, enabling you to:
- Load debts for us to start collecting
- Track the progress, payments and costs associated with each debt
- View all notes, telephone calls and correspondence with the debtor
- Communicate directly with your dedicated Account Manager
Our technology offering also enables our debt collectors to reach debtors through a multi-channeled approach and accept online payments. This often results in a higher debt recovery rate as it isn’t solely reliant upon the debtor answering and making a payment over the phone during business hours.
Better clients include multi-nationals, iconic Australian brands and dynamic small businesses
What Better Credit Management customers say about us
We have many “small” debts which we pass on to Better for debt collection purposes. They treat our customers like their own and this approach pays dividends to our local brand presence (and our bottom line).
We appreciate the time and effort that Better takes in explaining the rationale behind their processes and their promptness to our queries, downloading of files and reporting.
As a medium sized business, we haven’t had the time, nor do we have the expertise, to chase up those customers who have not paid us after 90 days. Better’s efforts align perfectly with what we do internally and the client portal allows us to see exactly what is happening on a day-to-day basis on our files.
Better has serviced our debt collection requirements since 2010 and have always treated our customers with respect, which is critically important to us as a large international brand.
Better’s client and customer portals and online payment options has definitely enhanced their ability to collect on our behalf. Thank you!
I would, without hesitation, recommend Better as a debt collection partner to your business.