Better has serviced our debt collection requirements since 2010. As a private educational provider, it is critically important we preserve the relationship with our delinquent customers, whilst also ensuring a 100% collection rate. Better are effective in achieving that for us. Highly recommended for education.
Better Credit Management (formerly Blitz Credit Management) was founded in 2011. Since then, we’ve successfully worked with thousands of clients on debt recovery, outsourcing of accounts receivable and credit information services.
Our approach stands out in the market because of our focus on service and investment in technology
We know what you’re thinking: “so what does that mean for me?”. Well, it means regardless of whether you’re a large multi-national or an Australian small business, you’ll benefit from our ‘Better difference’; a threefold focus on debt collection technology, extraordinary customer service and uncompromising professionalism and ethics.
At Better, we believe in complete transparency and accountability
Our clients benefit from full disclosure about our activities during the entire process, from lodgment through to recovery. You can utilise our online system to communicate with your dedicated Account Manager or pick up the phone. We’ll always be available when you need us.
Every one of our debt collectors receives extensive training on legal compliance and privacy. We work to the highest professional standards in accordance with privacy legislation and industry codes of conduct.
Better’s Senior Management Team
Alastair has a track record of success in senior executive leadership roles working across Australia, Europe and North America. With over thirty years’ experience in innovative service and solutions organisations, he brings strong commercial, governance, business development and information technology skills to the business. Leading the charge on “Digital First” transformation and innovation over the past decade, his challenge has been to address; “How do CEO’s and Boards drive their businesses to deliver CX-driven digital solutions securely and at all stages of the customer journey?”
Dan spent 12 years as CEO and Director of one of Australia’s most innovative internet banking software services companies and this experience provides the ideal platform to assist in the digital transformation of the Credit Management and Debt Collection sector. A recognised leader and experienced executive in the financial services and ICT industries, Dan is motivated by assisting businesses make the transition to a digital first approach with Better Credit Management. With his 20 + years of executive experience, Dan provides strategic and operational leadership at BCM.
Commercial Business Manager
Jayde has 12 years’ experience in recoveries from the ground up – both nationally and internationally – on behalf of debt collection agencies, insurance companies, financial institutions and more. Jayde is passionate about customer experience and played a big role in Better securing their AICM Service Provider of the Year award; outstanding recognition for her willingness to go the extra mile for her clients. When you work with Better, you have one of Australia’s most experienced, customer-centric credit management professionals overseeing your portfolio.
Sandra is a commercially focused professional with over 25 years international and national experience in Organisational Development and Human Resources Management across a range of sectors including finance and information technology. Sandra has a proven track record in the design, development and implementation of people and culture strategies that have delivered bottom line value. She has a passion for delivering exceptional levels of customer service and enjoys the hands-on delivery of highly practical solutions that support business outcomes.
Better Credit Management’s services
Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.
Outsourced Accounts Receivable
Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.
Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.
What our clients say about us
Better’s online portal provides us with excellent visibility on our debt. Even better, it’s nice not having to rely on lots of emails and phone calls. We can easily outsource debt and check the portal whenever we need an update. We also chose Better because of the self-serve payment options it provided to our customers.
Better came highly recommended to us and we’ve been pleased with the results so far. We enjoy working with Jayde and it’s easy to send and track debts.
We appreciate the time and effort that Better takes in explaining the rationale behind their processes and their promptness to our queries, downloading of files and reporting. It takes the stress away from outsourcing debt.
As a medium sized business, we haven’t had the time, nor do we have the expertise, to chase up those customers who have not paid us after 90 days. Better’s efforts align perfectly with what we do internally and the client portal allows us to see exactly what is happening on a day-to-day basis on our files.
We have many “small” debts which we pass on to Better for debt collection purposes. Our delinquent customers have actually given us feedback that they appreciated the approach Better took with them, making them part of the solution rather than being overly heavy-handed.
I would certainly recommend Better as a debt collection partner to your business. They’re easy to deal with and they’ve had success in collecting some tough debt that we didn’t expect to recover. It’s easy to hand the debt off and forget about it until Better successfully collect it and transfer into your account.
Your local debt collector
Better Credit Management are an Australian Institute of Credit Management Service Provider of the Year award-winner. We take client satisfaction seriously, and you’ll always feel like you have a local debt collector working by your side. Learn more about our debt collector services in each capital city.