Better has serviced our debt collection requirements since 2010. As a private educational provider, it is critically important we preserve the relationship with our delinquent customers, whilst also ensuring a 100% collection rate. Better are effective in achieving that for us. Highly recommended for education.
When you have a large debtor ledger and a well-known brand to maintain, you deserve an agency with scale, technology and uncompromising professionalism and ethics.
You deserve Better.
Commercial credit services debt collection agency
As a large organisation, you need to be confident your commercial debt collection agency serves a dual purpose. They need the professionalism and ethics to uphold your brand values and reputation in the market; and they need the scale, technology and expertise to effectively collect high volumes of debt. Better Credit Management provides peace-of-mind that we can deliver. It consists of three principles that underpins our commercial debt recovery process.
It’s easy to upload high volumes of debt through our client profile, and your staff can quickly and easily check all correspondence we’ve had with a debtors. From a debtor perspective, our online payment platform makes it easy for us to scale our debt collection methods, as compared to other agencies who rely on collecting all their debt over the phone.
At Better, we like to think of ourselves as your partner, not just your debt collection agency. We’ll always be available when you need us, and we’ll take the time to understand your brand and represent it accordingly. Better Credit Management are an Australian Institute of Credit Management Service Provider of the Year award-winner.
Ethical debt collection
With Better, your brand will always be professionally represented. Our debt collectors strictly adhere to code of conduct and code of ethics industry standards and are well-versed on ACCC-ASIC debt collection guidelines for collectors and creditors.
Better corporate debt collection services
Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.
Outsourced Accounts Receivable
Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.
Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.
Our commercial debt recovery process
We offer ‘no collect, no fee’ commission-based debt recovery. Here’s our standard 10-step process, which we tailor according to your needs and business circumstances.
Our debt collection process starts with a consultation, where we’ll seek to build an understanding of your brand, standard terms of business and debtor ledger. We’ll then tailor our method and approach accordingly.
You’ll be given access to your online client portal. This portal allows you to load debts quickly and easily. You’ll also be able to track progress and payments, view all correspondence between our debt collectors and debtors, and generate reports.
Utilising best-in-class technology, our debt collectors will make initial contact with a debtor through a multi-channeled approach. Our online, self-serve payment options typically don’t require the debtor to speak to a debt collector, leading to high early recovery rates.
If required, our debt collectors have tools to search for debtors who are unreachable or have moved address. This is a process known as ‘skip tracing’.
If the debtor does not make payment, our debt collectors will firmly but fairly negotiate repayment of a debt within the scope of your instructions. We can put a settlement proposal or alternative payment arrangement to the debtor.
We can also conduct field calls through licensed agents who meet the highest standards of professionalism and ethical practice. These agents will attempt to meet with a debtor and work cooperatively with them on a suitable payment arrangement.
Our customer portal enables debtors to make online payments. This often results in a higher debt recovery rate as, unlike with other debt collection agencies, we aren’t solely reliant upon the debtor making a payment over the phone during business hours.
We collect payments directly into our trust account and remit the payments to you each month together with a detailed summary of payments received.
Our debt collectors review existing arrangements daily to ensure compliance. We also contact any customers who default on arrangements to ensure prompt payment.
In the event a debtor still does not pay, we will recommend other options to you including legal action if appropriate, which we can facilitate.
It’s Better to do the right thing
- Uncompromising professionalism and ethical practice at all times
- Members of the Institute of Mercantile Agents, Australian Institute of Credit Management and ACA International
- Australian Institute of Credit Management Service Provider of the Year
- Strict adherence to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International
Better means leveraging the best technology
When you choose Better as your debt collection agency, you benefit from a powerful online debt management system, enabling you to:
- Load debts for us to start collecting
- Track the progress, payments and costs associated with each debt
- View all notes, telephone calls and correspondence with the debtor
- Communicate directly with your dedicated Account Manager
Our technology offering also enables our debt collectors to reach debtors through a multi-channeled approach and accept online payments. This often results in a higher debt recovery rate as it isn’t solely reliant upon the debtor answering and making a payment over the phone during business hours.
What our corporate clients say about us
Better came highly recommended to us and we’ve been pleased with the results so far. We enjoy working with Jayde and it’s easy to send and track debts.
Better’s online portal provides us with excellent visibility on our debt. Even better, it’s nice not having to rely on lots of emails and phone calls. We can easily outsource debt and check the portal whenever we need an update. We also chose Better because of the self-serve payment options it provided to our customers.
We have many “small” debts which we pass on to Better for debt collection purposes. Our delinquent customers have actually given us feedback that they appreciated the approach Better took with them, making them part of the solution rather than being overly heavy-handed.
We appreciate the time and effort that Better takes in explaining the rationale behind their processes and their promptness to our queries, downloading of files and reporting. It takes the stress away from outsourcing debt.
As a medium sized business, we haven’t had the time, nor do we have the expertise, to chase up those customers who have not paid us after 90 days. Better’s efforts align perfectly with what we do internally and the client portal allows us to see exactly what is happening on a day-to-day basis on our files.
I would certainly recommend Better as a debt collection partner to your business. They’re easy to deal with and they’ve had success in collecting some tough debt that we didn’t expect to recover. It’s easy to hand the debt off and forget about it until Better successfully collect it and transfer into your account.