We’re a Better commercial debt collection agency

When you have a large debtor ledger and a well-known brand to maintain, you deserve an agency with scale, technology and uncompromising professionalism and ethics.

You deserve Better.

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Better Credit Management Trust

Commercial credit services debt collection agency

As a large organisation, you need to be confident your commercial debt collection agency serves a dual purpose. They need the professionalism and ethics to uphold your brand values and reputation in the market; and they need the scale, technology and expertise to effectively collect high volumes of debt.  Better Credit Management provides peace-of-mind that we can deliver. It consists of three principles that underpins our commercial debt recovery process.


It’s easy to upload high volumes of debt through our client profile, and your staff can quickly and easily check all correspondence we’ve had with a debtors. From a debtor perspective, our online payment platform makes it easy for us to scale our debt collection methods, as compared to other agencies who rely on collecting all their debt over the phone.

Better Credit Management Skip Tracing
Better Credit Management customer

Customer service

At Better, we like to think of ourselves as your partner, not just your debt collection agency. We’ll always be available when you need us, and we’ll take the time to understand your brand and represent it accordingly. Better Credit Management are an Australian Institute of Credit Management Service Provider of the Year award-winner.

Ethical debt collection

With Better, your brand will always be professionally represented. Our debt collectors strictly adhere to code of conduct and code of ethics industry standards and are well-versed on ACCC-ASIC debt collection guidelines for collectors and creditors.

Better Credit Management ethical debt

We’re a Better collection agency for your organisation

No collection, no fee


Competitive, transparent pricing
Experienced, professional debt collectors
Firm, results-orientated negotiation techniques
Debts actioned within 24 hours
Online client portal with real time debt updates
Portal for debtors to make online payments 24/7
Dedicated Account Manager

Better corporate debt collection services

Better Credit Management services


Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.

Outsourced Accounts Receivable

Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.

Credit Information
and Services

Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.

Our commercial debt recovery process

We offer ‘no collect, no fee’ commission-based debt recovery. Here’s our standard 10-step process, which we tailor according to your needs and business circumstances.

aicm provider of the year award

It’s Better to do the right thing

  • Uncompromising professionalism and ethical practice at all times
  • Members of the Institute of Mercantile Agents, Australian Institute of Credit Management and ACA International
  • Australian Institute of Credit Management Service Provider of the Year
  • Strict adherence to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International

Better means leveraging the best technology

When you choose Better as your debt collection agency, you benefit from a powerful online debt management system, enabling you to:

  • Load debts for us to start collecting
  • Track the progress, payments and costs associated with each debt
  • View all notes, telephone calls and correspondence with the debtor
  • Communicate directly with your dedicated Account Manager

Our technology offering also enables our debt collectors to reach debtors through a multi-channeled approach and accept online payments. This often results in a higher debt recovery rate as it isn’t solely reliant upon the debtor answering and making a payment over the phone during business hours.

Better means leveraging the best technology


years’ experience in financial services
actioning of debts received
risk free guarantee. No collect, no fee!

What our corporate clients say about us

We have the scale and expertise your organisation needs

Free Debt Appraisal