Better came highly recommended to us and we’ve been pleased with the results so far!
Hi! We’re Better,
But that’s not all we are. We’re also a partner who acts like an extension of your business, delivers best-in-class service, unwavering professionalism and leading debt recovery rates.
Because you deserve Better.
A debt collection agency who does it Better
Better Credit Management have been a leading debt collection agency in Australia for over a decade. We’ve worked with leading brands and hundreds of small businesses to offer professional, technology-driven and ethical debt collection services that achieve results.
Our debt collection agency is founded upon the ‘Better difference’, three values that set Better apart from other debt collection agencies.
Our client portal enables you to load debts quickly and easily, track debt collection progress and correspondence, and communicate directly with your dedicated Account Manager.
Our debtor portal enables debtors to make online payments. This often results in higher repayment rates as it isn’t reliant upon the debtor answering and making a payment over the phone during business hours, when they’re also likely to be at work.
Better Credit Management are an Australian Institute of Credit Management Service Provider of the Year award-winner. We take the time to understand a client’s company, circumstances and debtor ledger, and tailor our approach accordingly. We’ll communicate constantly with you and our interactions with your debtors will always be with the intention of upholding your brand values and preserving your opportunities for future business.
Ethical debt collection
We take this very seriously, because it’s always Better to do the right thing. We take a firm but fair approach with debtors and seek to work with them, and in support of them, on sustainable payment solutions. Our digital capability enables us to engage with debtors across a variety of channels, including email and SMS, and accept online payments rather than be wholly dependent upon phone calls. This more discreet approach is often appreciated by accounts in the early stages of delinquency, where most assertive tactics may not yet be needed to effectively recover the full debt amount. It can also preserve the relationship with your brand, maximising opportunities for future business. It’s good to recover debt, and it’s even Better to keep the customer afterwards.
Better Credit Management are members of the Institute of Mercantile Agents, the Australian Institute of Credit Management and ACA International. We abide by the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International. Our collectors receive extensive compliance training on the ACCC-ASIC Debt collection guidelines for collectors and creditors.
Debt collection and credit management services we offer
Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.
Outsourced Accounts Receivable
Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.
Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.
We’re a wholly transparent debt collection agency
We offer ‘no collect, no fee’ commission-based debt recovery. Here’s our standard 10-step process, which we tailor according to your needs and business circumstances.
Our debt collection process starts with a consultation, where we’ll seek to build an understanding of your brand, standard terms of business and debtor ledger. We’ll then tailor our method and approach accordingly.
You’ll be given access to your online client portal. This portal allows you to load debts quickly and easily. You’ll also be able to track progress and payments, view all correspondence between our debt collectors and debtors, and generate reports.
Utilising best-in-class technology, our debt collectors will make initial contact with a debtor through a multi-channeled approach. Our online, self-serve payment options typically don’t require the debtor to speak to a debt collector, leading to high early recovery rates.
If required, our debt collectors have tools to search for debtors who are unreachable or have moved address. This is a process known as ‘skip tracing’.
If the debtor does not make payment, our debt collectors will firmly but fairly negotiate repayment of a debt within the scope of your instructions. We can put a settlement proposal or alternative payment arrangement to the debtor.
We can also conduct field calls through licensed agents who meet the highest standards of professionalism and ethical practice. These agents will attempt to meet with a debtor and work cooperatively with them on a suitable payment arrangement.
Our customer portal enables debtors to make online payments. This often results in a higher debt recovery rate as, unlike with other debt collection agencies, we aren’t solely reliant upon the debtor making a payment over the phone during business hours.
We collect payments directly into our trust account and remit the payments to you each month together with a detailed summary of payments received.
Our debt collectors review existing arrangements daily to ensure compliance. We also contact any customers who default on arrangements to ensure prompt payment.
In the event a debtor still does not pay, we will recommend other options to you including legal action if appropriate, which we can facilitate.
It’s Better to do the right thing
- Uncompromising professionalism and ethical practice at all times
- Members of the Institute of Mercantile Agents, Australian Institute of Credit Management and ACA International
- Australian Institute of Credit Management Service Provider of the Year
- Strict adherence to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International
Better means leveraging the best technology
When you choose Better as your debt collection agency, you benefit from a powerful online debt management system, enabling you to:
- Load debts for us to start collecting
- Track the progress, payments and costs associated with each debt
- View all notes, telephone calls and correspondence with the debtor
- Communicate directly with your dedicated Account Manager
Our technology offering also enables our debt collectors to reach debtors through a multi-channeled approach and accept online payments. This often results in a higher debt recovery rate as it isn’t solely reliant upon the debtor answering and making a payment over the phone during business hours.
From big brands to dynamic small businesses, we love our debt collection clients
Here’s what our customers say about working with a Better debt collection agency
We have many “small” debts which we pass on to Better for debt collection purposes. They treat our customers like their own and this approach pays dividends to our local brand presence (and our bottom line).
We appreciate the time and effort that Better takes in explaining the rationale behind their processes and their promptness to our queries, downloading of files and reporting.
As a medium sized business, we haven’t had the time, nor do we have the expertise, to chase up those customers who have not paid us after 90 days. Better’s efforts align perfectly with what we do internally and the client portal allows us to see exactly what is happening on a day-to-day basis on our files.
Better has serviced our debt collection requirements since 2010 and have always treated our customers with respect, which is critically important to us as a large international brand.
Better’s client and customer portals and online payment options has definitely enhanced their ability to collect on our behalf. Thank you!
I would, without hesitation, recommend Better as a debt collection partner to your business.