Hi! We’re Better,
an award-winning
debt collection agency

But that’s not all we are. We’re also a partner who acts like an extension of your business, delivers best-in-class service, unwavering professionalism and leading debt recovery rates.

Because you deserve Better.

Free Debt Appraisal
Better Credit Management Trust

A debt collection agency who does it Better

Better Credit Management have been a leading debt collection agency in Australia for over a decade. We’ve worked with leading brands and hundreds of small businesses to offer professional, technology-driven and ethical debt collection services that achieve results.

Our debt collection agency is founded upon the ‘Better difference’, three values that set Better apart from other debt collection agencies.

Technology

Our client portal enables you to load debts quickly and easily, track debt collection progress and correspondence, and communicate directly with your dedicated Account Manager.

Our debtor portal enables debtors to make online payments. This often results in higher repayment rates as it isn’t reliant upon the debtor answering and making a payment over the phone during business hours, when they’re also likely to be at work.

Better Credit Management Skip Tracing
Better Credit Management customer

Customer service

Better Credit Management are an Australian Institute of Credit Management Service Provider of the Year award-winner. We take the time to understand a client’s company, circumstances and debtor ledger, and tailor our approach accordingly. We’ll communicate constantly with you and our interactions with your debtors will always be with the intention of upholding your brand values and preserving your opportunities for future business.

Ethical debt collection

We take this very seriously, because it’s always Better to do the right thing. We take a firm but fair approach with debtors and seek to work with them, and in support of them, on sustainable payment solutions. Our digital capability enables us to engage with debtors across a variety of channels, including email and SMS, and accept online payments rather than be wholly dependent upon phone calls. This more discreet approach is often appreciated by accounts in the early stages of delinquency, where most assertive tactics may not yet be needed to effectively recover the full debt amount. It can also preserve the relationship with your brand, maximising opportunities for future business. It’s good to recover debt, and it’s even Better to keep the customer afterwards.

Better Credit Management are members of the Institute of Mercantile Agents, the Australian Institute of Credit Management and ACA International. We abide by the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International. Our collectors receive extensive compliance training on the ACCC-ASIC Debt collection guidelines for collectors and creditors.

Better Credit Management ethical debt

Why we’re a Better debt collection agency

No collection, no fee

 

Competitive, transparent pricing
Experienced, professional debt collectors
Firm, results-orientated negotiation techniques
Debts actioned within 24 hours
Online client portal with real time debt updates
Portal for debtors to make online payments 24/7
Dedicated Account Manager

Debt collection and credit management services we offer

Better Credit Management services

Debt
Collection

Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.

Outsourced Accounts Receivable

Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.

Credit Information
and Services

Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.

We’re Better for small business debt collection

No collect, no fee. No hidden costs. Transparency always.

We’re a wholly transparent debt collection agency

We offer ‘no collect, no fee’ commission-based debt recovery. Here’s our standard 10-step process, which we tailor according to your needs and business circumstances.

aicm provider of the year award

It’s Better to do the right thing

  • Uncompromising professionalism and ethical practice at all times
  • Members of the Institute of Mercantile Agents, Australian Institute of Credit Management and ACA International
  • Australian Institute of Credit Management Service Provider of the Year
  • Strict adherence to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International

Better means leveraging the best technology

When you choose Better as your debt collection agency, you benefit from a powerful online debt management system, enabling you to:

  • Load debts for us to start collecting
  • Track the progress, payments and costs associated with each debt
  • View all notes, telephone calls and correspondence with the debtor
  • Communicate directly with your dedicated Account Manager

Our technology offering also enables our debt collectors to reach debtors through a multi-channeled approach and accept online payments. This often results in a higher debt recovery rate as it isn’t solely reliant upon the debtor answering and making a payment over the phone during business hours.

Better means leveraging the best technology

From big brands to dynamic small businesses, we love our debt collection clients

Here’s what our customers say about working with a Better debt collection agency

Better
Confidence

1+
years’ experience in financial services
1hr
actioning of debts received
1%
risk free guarantee. No collect, no fee!

Industry-leading debt collection is more affordable than you think

Free Debt Appraisal
Menu