I would certainly recommend Better as a debt collection partner to your business. They’re easy to deal with and they’ve had success in collecting some tough debt that we didn’t expect to recover. It’s easy to hand the debt off and forget about it until Better successfully collect it and transfer into your account.
Our persuasive negotiation techniques, industry-leading technology and best-in-class customer service make us one of the best debt collection agencies in Melbourne.
You deserve Better.
Debt collectors and debt collection agency Melbourne
Better Credit Management have been providing debt collection services to Melbourne, Geelong, Ballarat, Bendigo and regional Victoria for over 10 years. In that time we’ve built up an amazing portfolio of clients, consisting of iconic Australian brands, large multi-nationals and hundreds of dynamic small businesses, who all trust Better as their Melbourne debt collection agency.
Our debt collection agency is founded upon the ‘Better difference’, three values that set Better apart from every other Melbourne debt collection agency.
filter_1Best-in-class debt collection technology
Our client portal enables you to load debts quickly and easily, track debt collection progress and correspondence, and communicate directly with your dedicated Account Manager.
Our debtor portal enables your Melbourne debtors to make online payments. This often results in higher repayment rates as it isn’t reliant upon the debtor answering and making a payment over the phone during business hours.
filter_2Customer service that blows your socks off
Better Credit Management are an AICM Service Provider of the Year award-winner. Our systems, technology and communication-style will make outsourcing your Melbourne debt a seamless, frictionless process. We take the time to understand a client’s company, circumstances and debtor ledger, and tailor our approach accordingly. Our interactions with your debtors will always be professional and with the intention of preserving opportunities for future business.
filter_3Ethical debt collection at all times
Our customer service extends to debtors as well. Our Melbourne debt collectors are firm but fair and always attempt to work collaboratively with debtors on sustainable payment solutions. Our debt collectors strictly adhere to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International. Lastly, our debt collectors receive extensive compliance training on the ACCC-ASIC Debt collection guidelines for collectors and creditors.
How our Melbourne debt collectors work
We offer ‘no collect, no fee’ commission-based debt recovery. Here’s our standard 10-step process, which we tailor according to your needs and business circumstances.
Our debt collection process starts with a consultation, where we’ll seek to build an understanding of your brand, standard terms of business and debtor ledger. We’ll then tailor our method and approach accordingly.
You’ll be given access to your online client portal. This portal allows you to load debts quickly and easily. You’ll also be able to track progress and payments, view all correspondence between our debt collectors and debtors, and generate reports.
Utilising best-in-class technology, our debt collectors will make initial contact with a debtor through a multi-channeled approach. Our online, self-serve payment options typically don’t require the debtor to speak to a debt collector, leading to high early recovery rates.
If required, our debt collectors have tools to search for debtors who are unreachable or have moved address. This is a process known as ‘skip tracing’.
If the debtor does not make payment, our debt collectors will firmly but fairly negotiate repayment of a debt within the scope of your instructions. We can put a settlement proposal or alternative payment arrangement to the debtor.
We can also conduct field calls through licensed agents who meet the highest standards of professionalism and ethical practice. These agents will attempt to meet with a debtor and work cooperatively with them on a suitable payment arrangement.
Our customer portal enables debtors to make online payments. This often results in a higher debt recovery rate as, unlike with other debt collection agencies, we aren’t solely reliant upon the debtor making a payment over the phone during business hours.
We collect payments directly into our trust account and remit the payments to you each month together with a detailed summary of payments received.
Our debt collectors review existing arrangements daily to ensure compliance. We also contact any customers who default on arrangements to ensure prompt payment.
In the event a debtor still does not pay, we will recommend other options to you including legal action if appropriate, which we can facilitate.
We offer a range of debt collection services in Melbourne
Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.
Outsourced Accounts Receivable
Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.
Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.
It’s Better to do the right thing
- Uncompromising professionalism and ethical practice at all times
- Members of the Institute of Mercantile Agents, Australian Institute of Credit Management and ACA International
- Australian Institute of Credit Management Service Provider of the Year
- Strict adherence to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International
Better means leveraging the best technology
When you choose Better as your debt collection agency, you benefit from a powerful online debt management system, enabling you to:
- Load debts for us to start collecting
- Track the progress, payments and costs associated with each debt
- View all notes, telephone calls and correspondence with the debtor
- Communicate directly with your dedicated Account Manager
Our technology offering also enables our debt collectors to reach debtors through a multi-channeled approach and accept online payments. This often results in a higher debt recovery rate as it isn’t solely reliant upon the debtor answering and making a payment over the phone during business hours.
What our Melbourne clients say
We have many “small” debts which we pass on to Better for debt collection purposes. Our delinquent customers have actually given us feedback that they appreciated the approach Better took with them, making them part of the solution rather than being overly heavy-handed.
Better came highly recommended to us and we’ve been pleased with the results so far. We enjoy working with Jayde and it’s easy to send and track debts.
Better has serviced our debt collection requirements since 2010. As a private educational provider, it is critically important we preserve the relationship with our delinquent customers, whilst also ensuring a 100% collection rate. Better are effective in achieving that for us. Highly recommended for education.
As a medium sized business, we haven’t had the time, nor do we have the expertise, to chase up those customers who have not paid us after 90 days. Better’s efforts align perfectly with what we do internally and the client portal allows us to see exactly what is happening on a day-to-day basis on our files.
We appreciate the time and effort that Better takes in explaining the rationale behind their processes and their promptness to our queries, downloading of files and reporting. It takes the stress away from outsourcing debt.
Better’s online portal provides us with excellent visibility on our debt. Even better, it’s nice not having to rely on lots of emails and phone calls. We can easily outsource debt and check the portal whenever we need an update. We also chose Better because of the self-serve payment options it provided to our customers.