Debt collectors Melbourne

Our persuasive negotiation techniques, industry-leading technology and best-in-class customer service make us one of the best debt collection agencies in Melbourne.

You deserve Better.

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Debt collectors and debt collection agency Melbourne

Better Credit Management have been providing debt collection services to Melbourne, Geelong, Ballarat, Bendigo and regional Victoria for over 10 years. In that time we’ve built up an amazing portfolio of clients who trust Better as their Melbourne debt collection agency.

Our debt collection agency is founded upon the ‘Better difference’, three values that set Better apart from the rest.

filter_1Best-in-class debt collection technology

Our client portal enables you to load debts quickly and easily, track debt collection progress and correspondence, and communicate directly with your dedicated Account Manager.

Our debtor portal enables your Melbourne debtors to make online payments. This often results in higher repayment rates as it isn’t reliant upon the debtor answering and making a payment over the phone during business hours.

filter_2Customer service that blows your socks off

Better Credit Management are an Australian Institute of Credit Management Service Provider of the Year award-winner. Our systems, technology and communication-style will make outsourcing your Melbourne debt a seamless, frictionless process. We take the time to understand a client’s company, circumstances and debtor ledger, and tailor our approach accordingly. We’ll communicate constantly with you and our interactions with your debtors will always be with the intention of upholding your brand values and preserving your opportunities for future business.

filter_3Ethical debt collection at all times

Our customer service extends to debtors as well. Our Melbourne debt collectors are firm but fair and always attempt to work collaboratively with debtors on sustainable payment solutions.  Our debt collectors strictly adhere to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International. Lastly, our debt collectors receive extensive compliance training on the ACCC-ASIC Debt collection guidelines for collectors and creditors.

Here’s what you get when you choose a Better as your Melbourne debt collection agency

No collection, no fee

 

Competitive, transparent pricing
Experienced, professional debt collectors
Firm, results-orientated negotiation techniques
Debts actioned within 24 hours
Online client portal with real time debt updates
Portal for debtors to make online payments 24/7
Dedicated Account Manager

How our Melbourne debt collectors work

We offer ‘no collect, no fee’ commission-based debt recovery. Here’s our standard 10-step process, which we tailor according to your needs and business circumstances.

Are you a small business?

We’re a Better Melbourne small business debt collection agency

We offer a range of debt collection services in Melbourne

Better Credit Management services

Debt
Collection

Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.

Outsourced Accounts Receivable

Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.

Credit Information
and Services

Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.

aicm provider of the year award

It’s Better to do the right thing

  • Uncompromising professionalism and ethical practice at all times
  • Members of the Institute of Mercantile Agents, Australian Institute of Credit Management and ACA International
  • Australian Institute of Credit Management Service Provider of the Year
  • Strict adherence to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International

Better means leveraging the best technology

When you choose Better as your debt collection agency, you benefit from a powerful online debt management system, enabling you to:

  • Load debts for us to start collecting
  • Track the progress, payments and costs associated with each debt
  • View all notes, telephone calls and correspondence with the debtor
  • Communicate directly with your dedicated Account Manager

Our technology offering also enables our debt collectors to reach debtors through a multi-channeled approach and accept online payments. This often results in a higher debt recovery rate as it isn’t solely reliant upon the debtor answering and making a payment over the phone during business hours.

Better means leveraging the best technology

Our clients range from multi-nationals to small businesses

What our Melbourne clients say

Better
Confidence

1+
years’ experience in financial services
1hr
actioning of debts received
1%
risk free guarantee. No collect, no fee!

We’re Better for debt collection in Melbourne

Get a free, competitive debt appraisal today

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