We’re a Better
small business
debt collection agency

In a small business, cash flow is king. We get that, because we’re a small business ourselves. Our debt collection process for small business is focused on fast, effective debt recovery.

You deserve Better.

Free Debt Appraisal

Small business debt collectors you can trust

Psst, don’t tell those big corporates, but our heart and soul really is in small business debt collection. Why? Because we’ve been a dynamic small business ourselves for 10 years.
We understand the impact of delinquent debt on cash flow, and so we’ll work hard to ensure your business runs sustainability through best-in-class small business debt collection.

Our ‘Better difference’; our threefold focus on cutting-edge debt collection technology, exceptional customer service and uncompromising professionalism and ethics was built with small business debt collection in mind.

Firstly, our investment in technology makes outsourcing your debt collection a seamless experience. When you use Better as your small business debt collection agency you get access to our client portal, enabling you to quickly load debts, monitor communication and view payments in real time. Your debtors will also have the ability to make online payments 24/7, resulting in higher debt recovery rates.

Secondly, with so many balls in the air in the running of a small business, you need a small business debt collection agency who will make your life easier, not harder. That’s exactly what we’ll do through responsive, pro-active communication; transparency always; and acting as a partner, not a supplier. We’re an AICM Service Provider of the Year award-winner.

Thirdly, relationships and reputation in small business is important. As a debt collection agency for small business, we act with the utmost integrity to ensure your brand and business is always professionally represented. Our debt collectors strictly adhere to code of conduct and code of ethics industry standards.

Why we’re the best debt collection agency for small business

No collection, no fee


Competitive, transparent pricing
Experienced, professional debt collectors
Firm, results-orientated negotiation techniques
Debts actioned within 24 hours
Online client portal with real time debt updates
Portal for debtors to make online payments 24/7
Dedicated Account Manager

Better small business debt collection services

Better Credit Management services


Our debt collection clients include iconic Australian brands, large multi-nationals and dynamic small businesses. We’ll provide you with the personalised debt collection solution you deserve.

Outsourced Accounts Receivable

Outsource your accounts receivable function to Better. We provide a full-service solution for accounts receivable management and debt collection for clients in the early stages of delinquency.

Credit Information
and Services

Better supplies comprehensive credit reports to help you make an informed decision on supplying credit. We also offer skip tracing (location of debtors), field calls and credit policy reviews.

Our small business debt collection process is focused on fast, effective debt recovery

We offer ‘no collect, no fee’ commission-based debt recovery. Here’s our standard 10-step small business debt collection process, which we tailor according to the needs of your small business. This includes factoring in your debtors ledger, cash flow and business circumstances.

aicm provider of the year award

It’s Better to do the right thing

  • Uncompromising professionalism and ethical practice at all times
  • Members of the Institute of Mercantile Agents, Australian Institute of Credit Management and ACA International
  • Australian Institute of Credit Management Service Provider of the Year
  • Strict adherence to the Code of Conduct and the Code of Ethics set out by the Institute of Mercantile Agents and ACA International

Better means leveraging the best technology

When you choose Better as your debt collection agency, you benefit from a powerful online debt management system, enabling you to:

  • Load debts for us to start collecting
  • Track the progress, payments and costs associated with each debt
  • View all notes, telephone calls and correspondence with the debtor
  • Communicate directly with your dedicated Account Manager

Our technology offering also enables our debt collectors to reach debtors through a multi-channeled approach and accept online payments. This often results in a higher debt recovery rate as it isn’t solely reliant upon the debtor answering and making a payment over the phone during business hours.

Better means leveraging the best technology


years’ experience in financial services
actioning of debts received
risk free guarantee. No collect, no fee!

Here’s what small businesses say about our debt collection services

Get a competitive small business debt appraisal today

Free Debt Appraisal